> For the complete documentation index, see [llms.txt](https://legal.norppa.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legal.norppa.co/cstplus/refund.md). # Refund & Cancellation Policy **Product:** CST+ **Provider:** Martin Nikiforov, a private individual trading as NorppaMedia, of Leksankuja 3, 01700 Vantaa, Finland ("NorppaMedia", "we", "us", "our") **Effective date:** 21.06.2026 **Canonical location:** {% hint style="warning" %} This Refund and Cancellation Policy explains how you can cancel your CST+ subscription and when you are entitled to a refund. It supplements the CST+ End User License Agreement at (the "Agreement"). Terms not defined here have the meaning given in the Agreement. {% endhint %} *** ### 1. Scope 1.1 This Policy applies to purchases and subscriptions of CST+ Licenses made from NorppaMedia. Payments are processed by our payment provider, Stripe. *** ### 2. Subscriptions, renewals and cancellation 2.1 CST+ is licensed on a subscription basis for the Subscription Term you select at purchase. 2.2 You may cancel your subscription at any time. Cancellation stops future renewals. Unless stated otherwise, your License remains active until the end of the period you have already paid for, after which it will not renew and the Software may cease to operate in accordance with the Agreement. 2.3 To cancel, use the cancellation function in the customer panel where available, or contact us at with the subject line "CST+". *** ### 3. Consumers: right of withdrawal 3.1 If you are a consumer, you have a statutory right to withdraw from your purchase within fourteen (14) days, as set out in Section 15 of the Agreement and under the Finnish Consumer Protection Act (Kuluttajansuojalaki 38/1978) and Directive 2011/83/EU. 3.2 CST+ is digital content supplied other than on a tangible medium. If you ask us to begin supply, activation or performance during the withdrawal period, you will be asked to give your express prior consent to that immediate performance and to acknowledge that you thereby lose your right of withdrawal once performance has begun. If you give that consent and performance begins, your right of withdrawal is extinguished. 3.3 Where you validly exercise the right of withdrawal and it has not been extinguished under Section 3.2, we will reimburse the payments received from you without undue delay and no later than fourteen (14) days after being informed of your decision, using the same means of payment you used, unless you expressly agree otherwise. You will not incur any fees for the reimbursement. 3.4 To exercise the right of withdrawal, inform us by a clear statement sent to with the subject line "CST+". You may use the model withdrawal form set out in our Legal Notice at , but you are not required to. *** ### 4. Business customers 4.1 If you are a business customer, fees are non-refundable once a License Key has been issued, except where required by law or expressly agreed in writing by us. Cancelling a subscription stops future renewals but does not entitle you to a refund of fees already paid for the current period. *** ### 5. When no refund is due 5.1 No refund is due, except where mandatory law (including mandatory consumer rights) requires otherwise: (a) for any period after the withdrawal right has been validly extinguished under Section 3.2; (b) where the License is suspended, disabled or terminated due to your breach of the Agreement or the Acceptable Use Policy, including use of an invalid, nulled or cracked License Key, License sharing, or use for unlawful or infringing Content; (c) for partial or unused portions of a Subscription Term, other than as required by mandatory consumer law; (d) for a change of mind by a business customer. *** ### 6. How refunds are processed 6.1 Approved refunds are made through Stripe to the original payment method. The time for the funds to appear depends on your payment provider. 6.2 We do not store full card details. Refund processing is subject to Stripe's handling of your payment. *** ### 7. Payment disputes and chargebacks 7.1 If you believe you have been charged in error, please contact us first at with the subject line "CST+" so we can resolve it quickly. Initiating a chargeback without contacting us may delay resolution. *** ### 8. Contact and dispute resolution 8.1 Questions about refunds or cancellation: **Martin Nikiforov, trading as NorppaMedia** Leksankuja 3, 01700 Vantaa, Finland Email: (subject line: "CST+") 8.2 If you are a consumer and we cannot resolve a dispute, you may refer it to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta), website , and you may seek advice from the Consumer Advisory Services of the Finnish Competition and Consumer Authority (Kuluttajaneuvonta, ). Further details are in our Legal Notice. *** *This document is the Refund and Cancellation Policy for CST+, a product of NorppaMedia. Effective 21.06.2026. It supplements the CST+ End User License Agreement.* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://legal.norppa.co/cstplus/refund.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.