> For the complete documentation index, see [llms.txt](https://legal.norppa.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legal.norppa.co/cstplus/imprint.md). # Legal Notice and Pre-Contractual Information **Product:** CST+ **Effective date:** 21.06.2026 **Canonical location:** {% hint style="warning" %} This Legal Notice identifies the provider of CST+ and sets out the information that must be given to customers, and in particular to consumers, before they place an order. It is provided to meet the requirements of the e-Commerce Directive 2000/31/EC and the Finnish Act on the Provision of Information Society Services (458/2002), and the consumer information requirements of Directive 2011/83/EU and the Finnish Consumer Protection Act (Kuluttajansuojalaki 38/1978). {% endhint %} *** ### 1. Service provider **Martin Nikiforov, a private individual trading as NorppaMedia** Leksankuja 3, 01700 Vantaa, Finland Email: (subject line: "CST+") NorppaMedia is operated by Martin Nikiforov as a private individual. CST+ is a product of NorppaMedia. *** ### 2. Contact For all enquiries, including legal, billing and consumer matters: with the subject line "CST+". For abuse and infringement reports: with the subject line "CST+". *** ### 3. Pre-contractual information for consumers Before you place an order, the following information applies. It is also confirmed to you at or before checkout. 3.1 **Main characteristics.** CST+ is self-hosted media processing and delivery software, licensed on a subscription basis. The features available depend on the plan you select. A description is provided at the point of sale and in the Documentation. 3.2 **Identity and address of the trader.** As set out in Section 1 above. The geographic address for complaints is the address in Section 1, and the email for complaints is . 3.3 **Total price.** The total price of the License, including all taxes, is shown at the point of sale before you complete your order. For subscriptions, the price, the billing frequency and the renewal terms are shown before purchase. Where a price cannot be calculated in advance, the manner in which it is calculated is shown. 3.4 **Payment.** Payment is processed by Stripe. Payment is taken at purchase and, for subscriptions, on each renewal until you cancel. 3.5 **Performance and delivery.** CST+ is digital content supplied electronically. Access, the License Key and activation are provided after purchase, subject to Section 3.8. 3.6 **Duration and renewal.** The subscription runs for the Subscription Term you select and renews automatically unless you cancel. You may cancel at any time as described in the Refund and Cancellation Policy at . There is no minimum commitment beyond the current Subscription Term unless stated at purchase. 3.7 **Right of withdrawal.** If you are a consumer, you have a right to withdraw within fourteen (14) days, as set out in Section 15 of the End User License Agreement and in the Refund and Cancellation Policy. The model withdrawal form is in Section 5 below. 3.8 **Loss of the right of withdrawal for digital content.** CST+ is digital content supplied other than on a tangible medium. If you ask us to begin supply, activation or performance during the withdrawal period, you will be asked to give your express prior consent and to acknowledge that you lose your right of withdrawal once performance has begun. 3.9 **Legal guarantee.** A statutory guarantee of conformity applies to consumers under the Finnish Consumer Protection Act. This is not affected by any commercial terms. 3.10 **Complaints handling.** Complaints can be sent to with the subject line "CST+". We aim to acknowledge and address complaints without undue delay. *** ### 4. Out-of-court dispute resolution 4.1 If you are a consumer and we cannot resolve a dispute directly, you may refer it to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta), website . Before doing so, it is recommended that you contact the Consumer Advisory Services of the Finnish Competition and Consumer Authority (Kuluttajaneuvonta), website . 4.2 If you reside in another country of the European Economic Area, you may contact the European Consumer Centre in your country for assistance with cross border disputes. 4.3 The European Commission Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available. Please use the channels above instead. *** ### 5. Model withdrawal form If you are a consumer and wish to withdraw from the contract, you may complete and return this form, but you are not obliged to use it. To: Martin Nikiforov, trading as NorppaMedia, Leksankuja 3, 01700 Vantaa, Finland, email (subject line "CST+"). I hereby give notice that I withdraw from my contract for the following service: Ordered on / received on: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Name of consumer: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Address of consumer: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ License Key or order reference: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Signature of consumer (only if this form is notified on paper): \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ *** ### 6. Applicable terms 6.1 Your use of CST+ is governed by the End User License Agreement (), the Acceptable Use Policy (), the Privacy Policy (), the Cookies Policy (), the Refund and Cancellation Policy (), and, where applicable, the Data Processing Agreement (). 6.2 This Legal Notice and the above documents are governed by the laws of Finland. *** *This document is the Legal Notice and Pre-Contractual Information for CST+, a product of NorppaMedia. Effective 21.06.2026.* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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